LINA/New York Life/CIGNA Claim Denials Attorney

Need Help With A LINA, New York Life, Or CIGNA Disability Claim?

Disability claims administered by LINA or its parent company, CIGNA, including those originally issued or underwritten by New York Life and processed through CIGNA’s claims infrastructure, are often denied or terminated despite substantial medical evidence supporting disability.

Federal courts have repeatedly reviewed disability claims administered through this structure, examining whether benefit determinations were supported by the record and whether claimants received the full and fair review required by law.

Eric Buchanan & Associates has extensive experience representing policyholders nationwide in disability insurance and ERISA claims involving LINA or CIGNA administered policies and challenging benefit decisions that courts have found unsupported or procedurally flawed.

Documented Claim Practices Reviewed By Courts

Federal courts have examined how disability claims administered by LINA and Cigna, including those connected to New York Life policies, are evaluated and decided.

Courts have reviewed claim practices involving heavy reliance on internal medical reviewers, selective interpretation of medical records, and failures to meaningfully address treating physician opinions.

Judicial decisions reflect ongoing scrutiny of whether claimants were given a genuine opportunity to respond to adverse evidence during the administrative appeal process.

Our Successful Cases Against LINA/New York Life/CIGNA

Cooper v. Life Insurance Company of North America

In Cooper v. Life Ins. Co. of North America, 486 F.3d 157 (6th Cir. 2007), the Sixth Circuit overturned a long-term disability denial, ruling that the administrator, LINA, acted arbitrarily and capriciously by ignoring the claimant’s treating physicians and a Social Security examiner in favor of flawed, contradictory reports from its own non-examining consultants. The court specifically criticized LINA’s doctors for failing to contact treating physicians and for providing inconsistent findings that mischaracterized the claimant’s functional limitations. Crucially, the court held that plan administrators should not be granted “two bites at the proverbial apple” through a remand when a claimant is clearly entitled to benefits. Because the medical evidence unequivocally demonstrated that the claimant could not perform the material duties of her job, the court bypassed a remand and ordered the immediate payment of benefits, establishing a high standard for insurers to evaluate claims fairly and thoroughly the first time around.

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Holt v. Life Insurance Company of North America

In Holt v. Life Ins. Co. of America, the court ruled that LINA (CIGNA) acted arbitrarily and capriciously when it terminated a claimant’s long-term disability benefits based on a perceived medical improvement. Despite consistent opinions from the claimant’s treating physicians regarding her inability to work due to chronic pain and fatigue, LINA relied exclusively on a non-examining file reviewer who dismissed her subjective symptoms without providing a substantive clinical explanation. The court found LINA’s decision-making process fundamentally flawed, noting that the insurer failed to conduct an independent medical examination (IME) and neglected to provide a meaningful analysis of the claimant’s successful Social Security Disability Insurance (SSDI) award, which LINA itself had required her to seek. Consequently, the court remanded the case for a proper review, emphasizing that a plan administrator cannot ignore credible medical evidence and favorable disability determinations from other agencies without a reasonable justification.

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LINA, New York Life, And CIGNA Claim Practices And Legal History

Federal courts have reviewed disability claims administered by Life Insurance Company of North America, including policies issued or backed by New York Life and processed through Cigna’s claims administration structure. In ERISA cases, judicial review focuses on whether benefit determinations were supported by substantial evidence and consistent with the governing policy language.

Courts examining LINA’s disability determinations have addressed whether medical evidence was fully considered, whether treating physician opinions were meaningfully evaluated, and whether vocational conclusions were supported by reliable analysis. Appellate decisions reflect scrutiny of whether LINA provided a reasoned explanation grounded in the administrative record.

Why LINA/New York Life/CIGNA Claim Practices Matter to Your Case

Disability claims administered by Life Insurance Company of North America, including policies associated with New York Life and Cigna, are often governed by ERISA. Under ERISA, judicial review is frequently limited to the administrative record developed during the claims process.

Courts do not retry disability cases. Instead, they determine whether the insurer’s decision was supported by substantial evidence and resulted from a reasoned evaluation of the record. If medical evidence is not fully addressed, if vocational conclusions are unsupported, or if the stated rationale does not logically follow from the record, courts may find the denial improper.

Because review is often confined to the evidence submitted before the final denial, the way a claim is documented and appealed can directly affect the outcome. Careful development of the administrative record is critical in claims involving LINA, New York Life, and Cigna.


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Overall, I have had a great experience with Eric Buchanan & Associates. They were successful in securing approvals for both my short-term and long-term disability claims. I am deeply grateful for their continued dedication and support.
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Kaci Garrabrand and her team deserve all of the stars in the universe for the work they've done on my disability insurance claim case. Anytime I had a concern, question or wanted to check in multiple times a day on something, they were there for me. They should be commended for their responsiveness to my questions, for consistently giving me clear explanations of the process, and providing regular updates on case progress. Kaci successfully won back my disability benefits more than once, and secured my future benefits that were initially denied. She became one of the most influential people in my life. Kaci's legal success in turn gave me back my sense of security, pride, safety and peace of mind. Kaci's willingness to listen to my concerns, and tailor her approach to my specific situation show how her knowledge and experience in this particular legal area was a game changer for me. I couldn't be more grateful to Eric Buchanan & Associates.
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My experience with Buchanan & Associates was nothing but outstanding from the vey first phone call I made to discuss my case to the final outcome, which exceeded my expectations. In particular, my attorney Kaci Garrabrand, was extremely knowledgeable, experienced, skilled and compassionate. At every step in the process, her communication and advice were exceptional. She and her paralegal, Ren Orlic, were always accessible and responsive and handled every detail with care and professionalism. I always felt confident that I had a strong partner representing me and that a positive outcome would be achieved. I could not be happier with the experience I had with this firm and I highly recommend them to anyone dealing with employment and disability related issues. I am extremely grateful for their help
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The Eric B and associates firm has been such a pleasure to work with. From the first time I called their office, I felt hopeful, at ease, but more importantly, I felt heard. They've exceeded all of my expectations while representing me on my Disability case. They were extremely passionate about my case and have treated me with respect, dignity, and compassion at all times. They were quick to answer any questions or concerns that I had about my case. They responded quickly to phone calls /emails. I couldn't have asked for a better team of attorneys. I would like to personally Thank Ms Kaci and her entire team for going above and beyond to ensure that my experience was nothing less than 5 star. They are extremely professional and knowledgeable. If you should ever have a need to hire a Disability attorney to handle your case, I highly recommend that you consider the team at Eric Buchanan and Associates. I'm certainly glad that I did.
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Financial Pressure on Claim Decision Makers

Courts reviewing disability insurance claims have recognized that a structural conflict of interest exists when the same entity both administers disability claims and pays benefits.

In cases involving LINA and Cigna, courts have considered whether this financial structure affected how medical evidence was weighed, how policy language was interpreted, and how benefit determinations were reached.

This framework is an important part of how courts evaluate disability claim denials and terminations.

How We Approach LINA/New York Life/CIGNA Disability Claims

Disability claims administered by LINA, including those connected to New York Life and Cigna, require careful attention to policy language, medical evidence, and strict procedural deadlines.

Our approach focuses on:

  • Understanding how the policy defines disability and occupation
  • Submitting medical and vocational evidence that directly addresses those definitions
  • Addressing issues courts have identified in prior LINA and Cigna claim decisions
  • Building a complete administrative record during the appeal process

In ERISA governed claims, the appeal stage is often the final opportunity to submit evidence before court review.

Our Role As Advocates

The court decisions discussed on this page are part of the public record and reflect how disability claims administered through LINA, New York Life, and Cigna have been evaluated under federal law.

At Eric Buchanan & Associates, we represent policyholders nationwide in disability insurance and ERISA claims. Our role is to ensure claim procedures are followed, evidence is properly considered, and our clients’ rights are protected at every stage of the process.

Contact Us Today!

You don’t have to deal with the insurance company alone. If your claim was denied, delayed, or handled unfairly, our team is ready to review your case and help you understand your next steps. Call: (877) 634-2506